"Not Windows" Error:

Meaning:

If you get an error indicating that the widow is "Window OS is required", this mean the user is on a Mac, or linux, or other operating systems that we do not support yet.

Solution:

The user needs to use a computer that is running windows.

"Pop-up Blocker" Error:

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Meaning:

The user has pop-up blocker turned on.

Solution:

The user must turn off the pop-up blockers. It is quite frequent that the user may not even be aware of the pop-up blocker.

If the user has Netscape the solution is simple. Follow the instruction on this page for netscape users.

For Internet Explorer the solution is a little harder, but there are several options. It is most likely that the users has installed some 3rd party apps that are blocking pop-ups, perhaps even without their knowledge. To find out what might be causing it, look under menu item 'View'->'toolbars'. If they have anything other then "standard Buttons", "Address", or "Links", they might be causing it. In the example the "Google toolbar" has a built in pop-up blocker. It has to be turned off.

They can also go this page to TEST the pop-ups.

You can also look here for more infomation.

"Bad Cookies" Error:

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Meaning:

The user has their cookies turned off. The user must allow cookies for security reasons.
It is also possible that they are using older version of Netscape........ 4.3~4.8 version. This is not supported. (How to figure out what version browser they are using)

Solution:

The user needs to turn on their cookies, as described here.
If they are usig an older version, they need to download the newest version. There is not fix around this.
Please look here as well for more information.

"Bad Browser" Error:

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Meaning:

The user is using a non-netscape or non-IE browser. We cannot suport any other browsers. THis may also occur with AOL Broswers.

Solution:

Have the user use Internet Explorer or Netscape. Tthey may still have to dial-in using their AOL program. (i.e. connect to the internet through it)